Welcome to Best Wig Outlet! We’re here to help you with any questions about our wigs, accessories, shipping, and more. Below, you’ll find answers to common queries to ensure a smooth and enjoyable shopping experience.
Product Questions
Q: What types of wigs do you offer?
A: We provide a wide range of wigs including costume wigs, cosplay wigs, and everyday style wigs in sizes like 8~12 inch, 14~16 inch, and 18~26 inch. Our brands include Alexander, Amore, Aspen, Belle Tress, Bobbi Boss, and more.
Q: Do you sell hair extensions and accessories?
A: Yes! We offer clip-in hair extensions, color rings, and other accessories to complement your look.
Q: How do I choose the right wig size?
A: Our wigs come in various sizes to fit different head circumferences. Refer to our size guide (e.g., 14~16 inch for average adults) or contact us for personalized assistance.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping on orders over $50 via EMS (delivery in 15-25 days after dispatch).
Q: How long does order processing take?
A: Orders are processed within 1-2 business days before dispatch. Delivery times may vary based on location and customs.
Q: Do you ship internationally?
A: Yes, we ship globally except for some remote areas in Asia and other regions. We use reliable carriers like DHL, FedEx, and EMS for secure delivery.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor its journey.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be unused and in original condition. Please contact us at [email protected] to initiate a return.
Q: Are there any items that cannot be returned?
A: Clearance items and accessories like color rings may be non-returnable for hygiene reasons. Check the product page for details.
Payment & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use encrypted payment processing to ensure your data is safe.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Contact & Support
Q: How can I contact customer service?
A: Reach us at [email protected] for assistance with orders, products, or any issues. We’re here to help!
Q: What are your business hours?
A: Our support team responds to emails within 24-48 hours, Monday through Friday.
Thank you for shopping at Best Wig Outlet—where beauty starts at the top, and your new look is just a delivery away!